First Choice Services (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights.
1. Information We Collect
When you use our website or request a quote, we may collect: your name, phone number, email address, property address/suburb, and any details you provide about the service you require (via our enquiry form, phone, or email).
2. How We Use Your Information
- To respond to quote requests and enquiries
- To schedule and deliver the cleaning services you book
- To send service-related communication (confirmations, reminders, invoices)
- To improve our website and services
- To comply with legal or regulatory obligations
3. Disclosure of Information
We do not sell or rent your personal information. We may share information with trusted third parties strictly where necessary to deliver our services (e.g. payment processors, scheduling software), or where required by law.
4. Cookies & Website Data
Our website may use cookies or similar technologies to understand site usage and improve user experience. You can disable cookies through your browser settings; this may affect some site functionality.
5. Data Security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, using secure storage and access controls appropriate to a small business.
6. Access & Correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us directly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
For privacy-related questions, contact First Choice Services at bismanarneja82@gmail.com or 0451 390 053.